Frequently Asked Questions
HOW DO I FIND OUT ABOUT AN ORDER I HAVE PLACED?
phone 08002118926 or email firstname.lastname@example.org
WHAT HAPPENS IF MY PARCEL HASNT BEEN DELIVERED BUT IT HAS BEEN DISPATCHED?
Lost or missing parcels need to be notified to us within 7 days of dispatch in order for us to investigate and claim on your behalf.
HOW DO I PAY?
We use paypal as our payment gateway, however you can check out with a credit/debit card if you wish.
ARE OUR PRODUCTS TESTED ON ANIMALS?
No, our products are not tested on animals and neither are any of the ingredients. It has been illegal to sell products within the EU that have been tested on animals since 2013.
ARE OUR PRODUCTS VEGAN FRIENDLY?
Some of our products are Vegan friendly such as our bath bombs and salts. You can download a comprehensive list of ingredients that are not Vegan firendly from www.peta.org
ARE OUR PRODUCTS SUITABLE FOR SENSITIVE SKIN OR SKIN CONDITIONS?
Although our products are manufactured using only the gentlest and best quality ingredients we can source, if you have sensitive skin a patch test is always advised if possible. If not practicle to do a patch test, if you have an adverse reaction then discontinue use immediately.
ARE OUR PRODUCTS NATURAL AND ORGANIC?
Most of our products including our candles use natural ingredients, our make up range and haircare are partly natural. We use organic ingredients wherever possible.